Travel Guru Explained

Step 1

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Secure a Membership and then click the green WhatsApp button if you are on a mobile device:

Shoot us a Whatsapp message to be connected with a Travel Guru.  If your on a PC you can even start a chat through the tab on the bottom right hand corner.

Step 2

We will introduce ourselves, ask for your name, provide you with your membership number if its your first time using us and start working on a resolution or response for you. We will support you throughout.

Step 3

We will provide what we call a welfare check later that day or the next to see how your getting on. Simple.

​In the rare event that you are not happy with our service please contact customer.service@tbgtravel.com and we will investigate your concerns.